Help Center
Everything about using TUP Terminal — tap a topic to jump to it.
Getting started
Create your account
Tap Join in the top bar, fill in your name, email, phone and a password. We email you a 6-digit code — enter it and your account is verified and signed in automatically.
No verification email?
Check your spam folder first. Still nothing? Register again with the same email to get a fresh code, or contact us on WhatsApp.
Install the app on Android
Open anony.store in Chrome, tap the ⋮ menu → "Add to Home screen" (or tap Install when the banner appears). The site becomes a full app on your phone — faster and always one tap away.
Deposits & wallet
How to top up your wallet
1) Open your Dashboard, enter the amount and the phone number you'll pay FROM, and tap Continue — this must be the actual Wave number sending the money, not just any number. 2) You get a personal payment figure (e.g. D503 for a D500 deposit — that exact figure is how we recognise YOUR payment). There is no deposit fee — every dalasi you pay lands in your wallet. 3) The Wave app opens with everything filled in. Pay from that same number, and your wallet credits itself automatically within seconds. Paying from a different number than the one you entered can delay your deposit for manual review.
Promo codes
Got a promo code? Enter it in the "Promo code" field when you submit your deposit. Once the deposit is approved you get that % OFF your next purchase, applied automatically at checkout (valid 48 hours). Watch the notification bell and your email for weekend and holiday codes!
Deposit limits
Minimum D50, maximum D50,000 per deposit. Repeated identical requests are blocked briefly to prevent spam.
What if my deposit doesn't credit?
A deposit request that isn't confirmed within 15 minutes is automatically cancelled — if you did pay, just start a new deposit for the same amount and it will match your payment automatically, no need to wait. If you paid and it still doesn't credit, contact support (WhatsApp or the site) within 24 hours of making the payment. Claims reported more than 24 hours after the payment was sent can't be honoured, so reach out as soon as you notice.
Buying top-ups
Placing an order
Pick a game from the board, choose a package, enter your Player ID (and region or server if asked), then Confirm & pay. The amount is taken from your wallet and most orders are delivered automatically in seconds.
Finding your Player ID
PUBG: profile → ID under your name. Free Fire: profile icon → ID. CODM: settings → UID. Mobile Legends: profile → the two numbers are ID and Server. Double-check it — wrong IDs are the #1 cause of failed orders.
Regions
Some games (Free Fire, Blood Strike, CODM, Mobile Legends…) ask for your account's region. Pick the region your game account actually belongs to — a top-up sent to the wrong region can't be recovered.
If an order fails
Failed orders are refunded to your wallet automatically and you'll see it marked FAILED in your dashboard with the refund reflected in your balance. You can order again right away.
Gift cards & codes
Where's my code?
Gift card codes (Apple, Google Play, Steam, Roblox, Valorant, Telegram Stars/Premium…) appear in your Dashboard under the order — look for the "Your code" box — and are also emailed to you.
Redeeming
Apple: App Store app → profile → Redeem. Google Play: Play Store → profile → Payments → Redeem. Steam: steampowered.com/wallet. Roblox: roblox.com/redeem. Telegram Premium/Stars: follow the link in your code.
PC game keys
How game keys work
Browse the Game Keys section (gamepad icon in the top bar). Pay from your wallet like any order — these are delivered manually by our team, usually within a few hours. Your key appears in your dashboard and email.
Requesting a game we don't list
Message us on WhatsApp (+220 678 7259) with the game you want — if we can source it, we'll add it and tell you the price.
Marketplace (buy & sell accounts)
Buying an account
Open the Marketplace from the menu, pick a listing and tap Buy Now — the price is held in escrow. The credentials are revealed to you immediately and a private chat opens with the seller. Once you've checked everything works, tap "I received the account" to release the money.
Selling an account
Marketplace → Sell your account. Add a title, description, price, the credentials (only shown to the buyer after purchase) and up to 3 screenshots. When it sells, confirm and your earnings (price minus 20% platform fee) land in your seller balance.
Withdrawing earnings
My Sales → Withdraw. Minimum D50, 1% fee, paid to your Wave number. Or transfer earnings to your main wallet for free and spend them on top-ups.
Invite & earn
How referrals work
Your dashboard has an "Invite & Earn" panel with your personal link. Share it anywhere — when a friend signs up through it and makes their first deposit, you get 5% off your next purchase and they get 3% off theirs. Each extra friend who tops up raises your discount by 0.5%, up to a maximum of 10%. Discounts apply automatically at checkout and are valid for 24 hours.
Loyalty discount for regular customers
Every 5 completed orders unlocks 1% off everything, growing to a maximum of 5% at 25 orders. It's applied automatically at checkout, forever. If you also have a referral or promo discount active, you get whichever is bigger — they don't stack.
Where's my reward?
The discount unlocks the moment your friend's first deposit is approved — you'll get a notification and an email, and it's applied automatically on your next order within 24 hours. Every new friend who tops up unlocks it again, a little bigger each time (up to 10%).
Account & security
Forgot your password
On the sign-in page tap "Forgot password" and enter your email — we send a 6-digit reset code to your WhatsApp (or your email as backup). Enter the code with your new password and you're back in. You can also message RESET your@email.com to our WhatsApp anytime.
Notifications
The bell in the top bar shows order updates, sales, referral rewards and offers. Tap one to jump to the right page; "Mark all read" clears the badge.
Is my money safe?
Your wallet balance never expires and can always be spent on any product. Marketplace purchases are protected by escrow — sellers only get paid after you confirm.